Melbourne - Mornington Island - Great Ocean Road - Twelve Apostles - Fairy Port - Melbourne

Ken Raman

Australia

Reviewed: Mon, Oct 15, 2018

About Europcar: 6.0 /10

Due to the language barrier, communication wasn't very smooth. We arrived more than half an hour early to pick up the car. During the pre-authorization, an extra day's rental fee was directly pre-authorized (originally 100 AUD, actually 182.07 AUD). We only realized this after the payment was processed. Upon inquiry, they said that 82.07 AUD is an extra day's rental fee, which would be refunded if we return the car within the allowed time (even if it's half an hour earlier). If we exceed the time, the fee would be deducted. It would have been more acceptable if we had been informed before the payment.

1 days rental

Relevant Reviews on Europcar Avalon Airport

Guy Haywood

Australia

1 days rental

Reviewed: Sun, Feb 10, 2019

“Melbourne City and Great Ocean Road”

About Europcar: 6.0 /10

Pick-up and drop-off are relatively easy, but an extra AUD 276 was charged during the rental, which I don't understand as it exceeded the booking cost by EUR 50 without any expense statement.

Steward Jenkin(s)

Australia

1 days rental

Reviewed: Sun, Feb 25, 2018

“Avalon Airport - Great Ocean Road - Melbourne - Avalon Airport”

About Europcar: 8.0 /10

The service attitude was indeed very good, but the efficiency was low. I waited in line for almost an hour.

Brook Horace

Australia

1 days rental

Reviewed: Wed, Nov 2, 2016

“From Avalon Straight to the Great Ocean Road, Then Back to Melbourne to Return the Car”

About Europcar: 8.0 /10

Pickup was fine, but returning the car was a hassle. There was no onsite inspection unlike other companies. Nobody was there from the company, and the instructions on where to park were unclear. I had to ask staff from other companies to finally find the parking spot.