Couldn't get the car at all. The staff at the counter were extremely rude. They insisted on showing an international driving license or a Chinese driving license to release the car, even though I have a U.S. driver's license and a Chinese passport. This has never been a problem in other cities. Usually, they just check the U.S. driver's license without even looking at the passport. It felt like they were deliberately making things difficult. I spent at least an hour waiting in line twice, and I saw three groups of people being given a hard time for various reasons and not getting their cars. The queue was extremely long, and they were very impatient with foreigners who had language issues. It was truly unbelievable. I've rented cars in the U.S. five or six times and have never encountered such terrible staff! I haven't received a refund for this order yet; it’s really disgusting!

Overall, quite satisfied. Returning the car was very convenient. When I mentioned I didn't want extra insurance while renting, the service staff left, making me check the contract by myself with no one to ask questions. She returned only after I had signed the contract.

Extremely dissatisfied. Unjustified charges. I initially prepaid over $800 on the rental platform, but an additional $200 was charged at the hotel for insurance and an extra driver. When returning the car, they demanded another $300, claiming it was for one-way rental and additional driver fees, which I had already paid during booking and pickup! The staff was rude and told me to contact the rental platform's customer service. Terrible experience!

Excellent rental company, highly recommended.

Double make sure your staff cleans everything out of the car. Some Fast food was left in the back. However, it didn't really bother me too much. Otherwise, the car was in excellent shape and drove like a champ. I really liked driving the Nissan Ultima and never felt there was going to be a problem. The Pickup and drop off criticism is really a logistic procedure with the airport. It's not Avis's fault but the distance and the shuttle are not ideal in my opinion, especially for people with luggage.

No, it was the first time using the service and everything went well. They were very helpful when I made a wrong reservation and had to change it.