The store's staff were very friendly. You can choose the car yourself, show the order form at the door, and when returning, just bring it to the return area entrance. The reception staff inspected the car, gave a receipt, and that's it. I purchased the fuel service, so I could return the car directly.
I reserved a Nissan Versa, but they gave me a Kia Rio at the store. The difference is quite significant; I couldn't fit all my luggage and had to pay an additional $80 for an upgrade. Not very satisfied!
An excellent car rental company, with very considerate service that promptly resolved my issues, ensuring a smooth trip to the USA. I will choose Alemo again next time.
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