The rental service at the company's store is managed by an EZ company counter. I used to think Europcar was pretty good, hence I chose this company. EZ has a lot of negative reviews online, and the staff we dealt with were quite indifferent. I won't rent from Europcar again.
The rental company staff initially pressured us to buy additional insurance. However, they were very friendly when we returned the car. Overall, it's acceptable.
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