A very terrible car rental experience. The return was scheduled for the early morning of the day we were flying back home. When we arrived at the parking lot to return the car, we discovered the car key battery was dead. We contacted the rental company, but since we needed to catch our flight, we couldn't wait for their staff to fix the issue. The rental company instructed us to take a taxi to return the car key to their office. Since the dead car key battery was their fault, we returned the key and left for our flight. Unexpectedly, they maliciously charged us nearly 300 euros, including towing fees, parking fees, and some inexplicable management fees. This rental company already required an excessively high deposit of 2000 euros, which was unreasonable and seemed designed to facilitate these malicious charges.
Counter staff were friendly and helpful, but I was not made aware of the a weakness in the model (Honda Jazz) - yellow tyre pressure light coming on, which was a worry, as I had no handbook. The car drove beautifully throughout. Maps (as well as the aforementioned handbook) might have been provided. The 2000 Euros (security) asked for at check-in was a shock. I am still awaiting the refund (I was told to wait at least fifteen days). I left my sunglasses in the car, and e-mailed to ask whether I could get them sent to me (with me paying the postage) a week ago , but no reply so far.
Staff tried to sell us unnecessary things with persistence, deposit is still not released on my credit card a week after returnal, pick up took a hell lot of time, rather unfriendly staff
Con men don’t both, very cheap, I had excess insurance so they were pissedoff that I didn’t take out insurance when I dropped it off they found a scrape that was already there but wasn’t on the paper work so had to fork out £400 so they could make money from me. I will very use again and beware
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