There was only one person responsible, not just for Hertz but also for several other companies, all at one counter. The waiting time was about an hour. Very dissatisfied.
1. The staff of an international car rental company couldn't speak English, making communication very difficult.
2. The comprehensive insurance bought on the rental website was not recognized by Hertz staff and we were forced to purchase additional insurance for 552 dirhams.
3. After unsuccessful communication with Hertz staff, they said 'pay or leave' with a very rude attitude, as if we were causing trouble.
When returning the car at around 4 PM local time on October 4th, a male staff member, approximately 40 years old, attempted to extort money from me over a car wash issue at the office in the terminal. I was not informed about any specific car wash standards required upon return. The employee exhibited very poor attitude, demanding 1500 Dirhams. After I firmly refused to pay, he lowered the demand to 500 Dirhams, threatening to deduct 1500 Dirhams from my credit card deposit if I didn't comply. This was the same employee who enthusiastically sold me their comprehensive insurance at pick-up, claiming it included everything. However, during the extortion attempt, he denied his previous promises. When I requested his name for a complaint, he refused to provide his full name. This experience with Hertz was extremely negative due to this employee!
As expected, highly recommend full insurance, but it can be declined.
Had a flat tire during the trip, and the company refused to provide any assistance.
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