Overall, I am happy with the car condition but not the customer service's attitude.
South Korea
Reviewed: Fri, Jun 7, 2019
About tamra:7.3/10
I tried to get help from TAMRA helpline as I encountered some problem with the car. The person showed his impatience and replied me rudely and he didnt even make effort to help me with my problem.
My booking was supposed to be Model Guaranteed but they gave me an old Kia Ray (older than the one I booked with LOTTE months ago) instead of Chevrolet Spark. They didnt spend time to go through the GPS and car usage which LOTTE did when I rented previously.
The vehicle provided was not the model I had booked through easyrentcars.com, but it was an equivalent model, and seeing as I booked "economy", it was more than enough to get from A to B. Price was the same.
Our only complaint is that the gas tank was almost empty when the car was picked up. I didn't realize until I was almost out of gas, and had to make a detour. The condition of the car was cosmetically poor (many scrapes and scratches), but that didn't matter to me for cruising the countryside. It ran well and had no mechanical problems. I was expected to document pre-existing damage to the vehicle using my own cell phone pictures, which was strange as a foreigner, but possibly normal in Korea.
Huge bonus points to Tamra for being one of the only rental companies on Jeju island to rent to foreigners (non-koreans). At least one of their employees is impressively trilingual (English, Korean, Mandarin), which is a big deal for international travelers.
About QEEQ:8.0/10
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Overall, I am happy with the car condition but not the customer service's attitude.
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