Car was fine however I used chains but no mat was provided so some mud got into the car.

App was easy to use and my price dropped which was great.

I am very satisfied with the overall service. Right after landing and collecting our luggage, there was a shuttle service to pick us up. In less than ten minutes, we arrived at the store, completed the paperwork, and picked up the car. The staff was very friendly and explained in detail how to drive a hybrid car and New Zealand's traffic rules. They also gave me a New Zealand driving guide, which I found very useful since the rules are different from those in my home country. The car was also very fuel-efficient, which is great because gas prices in New Zealand are quite high. This saved me a lot of money. Overall, I am very satisfied and will choose Yes Rental next time I come!

The staff service was excellent, but the car was very damp and had an unpleasant smell.

EZU Car Rental is run by Chinese people, and they intentionally extort other Chinese! Their customer service presents a lengthy English contract when customers pick up the car, rushing them to sign it, knowing they don't have time to read it completely. Customers assume the contract is the same as the one from the official car rental website. However, after signing, they don't give the customer a copy of the original contract. When returning the car, they find various reasons to charge high extra fees, like an outrageous cleaning fee of $200, while the official contract states only $20. If the customer refuses, they threaten to cancel the airport drop-off service, forcing customers to catch a taxi to the airport at their own expense. This company lures domestic tourists with low rental prices and then scams them during the drop-off, extorting fellow countrymen. Shameful and despicable! I will publish my experience on Xiaohongshu to warn more fellow travelers about their ugly tactics.

Accidents are sometimes unavoidable, but their handling of the incident was very disappointing and showed a complete lack of service awareness. While it is understandable to take back the vehicle after an accident, it's unacceptable to suddenly terminate the remaining 17-day rental and not refund any money, which is an unfair term and behavior. As a car rental service, there is no protection for the customer's interests. This made it extremely difficult to maneuver without a car abroad. There was no reminder at pickup about how the rental company would single-handedly handle any potential accidents.