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Live chat Email us Service Code: 1690935184
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1690935184
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Search for Hertz Car Hire in Manila

Original Plan from Manila to Clark, then to Subic, Ruined

Reviewed: Wed, May 16, 2018
About Hertz: 2.0 /10
During this trip to Manila, I rented a car through the Zuzuche APP. The original plan was to pick up the car at 12 noon. Upon arrival at the pick-up point, it was completely empty. Called numerous times but no one answered. Is this HERTZ's service? Zuzuche customer service suggested we go to AVIS at the nearby Shangri-La. We asked several hotel staff, but none knew of such a place [frustrated]. Customer service then suggested we go to the airport. We waited for one and a half hours at the taxi waiting area without getting a car. Finally reached Ninoy Aquino Airport, HERTZ claimed the order was not related to them and did not have a car of the same configuration. Changing to another car cost twice as much. We spent more than 8 hours trying to rent a car, exhausted and hungry, and still failed. Customer service communicated with us but only us, not the car rental company, requiring us to contact the car rental company ourselves. What kind of logic is this? The entire trip was ruined, encountering such a situation drives you crazy.
car image
Hertz
Manila
Philippines

Relevant Reviews on Hertz in Philippines

Hilary Addison

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Hertz
Manila International Airport(MNL)
Manila
Philippines
Reviewed: Fri, Jun 1, 2018
About Hertz: 2.0 /10
Due to a delayed flight, I contacted the rental company to hold the car. They responded that the car would be held until midnight. I had booked for 4:00 PM, and when I arrived at the counter at 5:00 PM, they initially said they hadn't received my order. After some discussion, they found the order but said there were no cars available. The back-and-forth continued until 6:15 PM when they finally said there was a car, but that I would need to wait half an hour. In reality, I didn't get the car until 7:25 PM.

Sarah Whyet

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Hertz
Mactan Cebu International Airport(CEB)
Cebu
Philippines
Reviewed: Wed, May 30, 2018
“Cebu City to Moalboal to Oslob”
About Hertz: 2.0 /10
They couldn't find my booking, didn't prepare the car, and had me take a 40-minute ride to pick up the car.

Broderick Lambert

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Hertz
Manila International Airport(MNL)
Manila
Philippines
Reviewed: Thu, May 9, 2019
About Hertz: 2.0 /10
Firstly, I scheduled a pickup at 6 AM but the staff didn't arrive until 8:30 AM, so I waited for 3 hours at the pickup location! Secondly, the system showed the drop-off point at Manila Airport Terminal 2, but it was actually at Terminal 1, causing us to circle around for nearly 2 hours. Hertz's phone line was unreachable, and no one answered from the rental company's customer service. Thirdly, when returning the car, the staff demanded extra fees for various reasons including parking fee, staff dinner fee, tips, etc., and tried to withhold the rental deposit.

Georgia Stuart

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Hertz
Manila International Airport(MNL)
Manila
Philippines
Reviewed: Wed, Feb 20, 2019
“Trip Around Taal Lake Near Manila, Luzon.”
About Hertz: 10.0 /10
The service was provided by a handsome guy, and the instructions were clear and satisfactory.
About QEEQ: 8.0 /10

Helmut

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Large SUV | Toyota Fortuner or similar
Hertz
Manila International Airport(MNL)
Manila
Philippines
Reviewed: Sun, Jul 28, 2019
“Recommandable car rental.”
About Hertz: 9.3 /10
The car was in excellent condition, almost brandnew, clean. Staff very friendly and helpful. Although they seemed not to be informed about our reservation the car was available within 30 minutes. Looks like a lack in Hertz's internal communication.
About QEEQ: 10.0 /10
Everything was easy going.

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