Couldn't rent because I didn't have a translated document. A staff member, who seemed to be Filipino, was very bureaucratic and said the police would cause trouble, and insurance claims would be difficult, blah blah blah. In fact, it's not a big issue. There are many notarization companies that can handle this in 5 minutes with a phone call, but they didn't tell me. They only explained the company policies. I found a notary company on my own and sorted it out immediately. I've decided never to rent from National again.