Avoid Europcar at all costs! When we picked up the car, we presented the complete rental documents and highlighted key information (including fully paid rental and insurance) to the staff. He handed over the car without any explanation and asked me to sign at the section for existing damages. He charged around £1,000 as a deposit and simply told me to drive away. Upon return, I was informed that only £100 of the deposit would be refunded, without providing any settlement documents. It was only after I asked for clarification that they informed me verbally about the deductions. This resulted in double charges, and I later found out that they had imposed an expensive insurance fee without consulting or seeking my consent. This is unacceptable forced hidden consumption! Such unethical practices by this company deserve strong condemnation! I’ve since seen on Xiaohongshu that many people have experienced similar situations with them!
Vi blev debiterade för en saknad del inne i fordonet som vi inte hade kännedom om när vi hämtade fordonet. Personen som mottog fordonet sa att han måste notera bristen, men inte skulle debitera oss, vilket man sedan gjorde. Vi har bett om att få pengarna tillbaka.
About QEEQ:10.0/10
Jag hoppas att man hjälper oss att få tillbaka felaktigt debiterad kostnad.
“Told no VW Golf or similar, offered upgrade at 60 euros a day then atuto Golf at 30 Euros a day.”
About Europcar:7.7/10
On non acceptance of upgrade and then offered a VW Polo which i was told was the same size!! I was asked to wait 2 minutes and then a miracle appeared a brand new VW Golf . Amazing or what!!
Typical hire company rip off, the kind of experience which gets all hire car company's tarred with the same brush.
they gave me an upgrade for a relatively good extra fee.
The car was really great and worth the extra fees.
I had to drop a deposit, i am yet to be refunded that after 5 days.
About QEEQ:10.0/10
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