France

I landed at 8 AM and booked the car online, but when I reached the rental point, they said I had to wait 3 hours for the car because it was a last-minute booking. However, the online system confirmed immediate pickup. This caused me to cancel, and I had to deal with a series of issues regarding the prepaid amount online.

It was okay.

The service counter at the airport was good, but it took a long time to navigate out of the airport rental parking lot.

The front desk staff was very handsome, but they were reluctant to speak English.

This company is very unreliable. I reserved a large 7-seater, but they gave us a small 7-seater similar to a Touran. We had 6 people and 6 suitcases, which didn't fit. The staff at the location initially told us there were no available cars because we arrived late and all the larger cars had been taken. We argued, saying what was the point of making a reservation then? Our reservation clearly stated a large 7-seater. They ignored us and said they would deal with our issue after handling all other customers. When we saw the car, not only was it too small, but the middle seat in the second row wasn't usable because it was too cramped. We argued again that this didn't qualify as a 7-seater. They then managed to find another 7-seater nearby, but it was a manual, not the automatic I had reserved. After more negotiations, they only offered us a 200-euro discount. The whole ordeal took 3 hours, causing us to arrive at our hotel at 10 PM. Fortunately, the hotel waited for us.