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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1868494327
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1868494327
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Vienna, Salzburg, Prague

Reviewed: Mon, Aug 27, 2018
About Buchbinder: 2.0 /10
1. Car Model Issue: We booked a VW Multivan, which is a higher-end model in the MPV range. However, we ended up with a Ford Transit, which is equivalent to a utility vehicle, the lowest grade in that category. They said there were no other cars available, so we had no choice. 2. After getting the car, we found that the second row of the three-row seats was facing backward. The rental staff didn't know how to adjust the direction and told us to check with the drop-off location if anyone could help. 3. The staff at the Vienna airport rental office were unhelpful. One Caucasian guy was polite but said there was nothing he could do. Another guy who looked Indian was very rude and said we should go to Ford. When I asked why he didn't go to Ford, he claimed no rental company handles seat adjustments and that I didn't specify all seats had to face forward when booking. Eventually, we went to the drop-off location where workers helped us remove and reinstall the seat, but it took over an hour. 4. The service experience was very bad, and the staff were extremely arrogant.

Relevant Reviews on Buchbinder

Fay Snow

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Reviewed: Thu, Aug 2, 2018
“Vienna-Budapest”
About Buchbinder: 8.0 /10
Basically acceptable

Elsa Camp

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Reviewed: Wed, Mar 6, 2019
“Austria-Switzerland-Vienna”
About Buchbinder: 2.0 /10
Discovered unexpected charges on my credit card after returning home.

Juliet Wyclif(fe)

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Reviewed: Tue, Nov 6, 2018
“Austria”
About Buchbinder: 4.0 /10
Reception staff were not very patient with customers.

Viola Patience

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Reviewed: Tue, Aug 14, 2018
About Buchbinder: 2.0 /10
After returning the car, an unexplained charge of 830 euros appeared. It's been more than 20 days and there's still no explanation via phone or email. Their contact number is also difficult to reach. I recommend considering this rental company carefully.

Jonas Wilson

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Reviewed: Fri, Feb 17, 2017
“From Vienna to Prague and Back”
About Buchbinder: 6.0 /10
No Chinese language support.
About QEEQ: 10.0 /10

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