A Very Unpleasant Car Rental Experience
Picking up the car was fine, but the problem occurred when returning it. The female staff checking the car barely looked at it and immediately pointed out a damage spot about 5cm under the left front door. This area was not noted as having any scratches when we picked up the car, so the rental company insisted we caused the damage.
We are sure there was no collision. Honestly, during the pickup, the rental staff barely reviewed the car with us, and we were quite thorough ourselves. However, none of us thought to check such a small area. Unfortunately, that's where the issue appeared.
We couldn't argue our case. To avoid delaying our journey, we had to accept it. But the fine they imposed was outrageous. They didn’t explain everything at once; first, they said the repair fee was 1,820 Croatian Kuna (HRK, with 1 HRK = 1.067 RMB). Later, they added tax, then a repair handling fee. In total, they charged us 3,045 HRK, around 3,250 RMB. Such a tiny spot cost us a significant amount. This company is truly a rip-off. (See pictures below)
The service was average. However, if you don't purchase their insurance, they become exceptionally strict and nitpicky. It feels like they are waiting to pin minor damages on someone. If you don't buy insurance from the rental company, make sure to take photos of the entire car to avoid any trouble later.
“This was the first time for me to rent a car in Europe. My experience was beyound my expectation.”
About AVANTCAR:9.3/10
The car satisfied my expectation.
The time spent on pick-up was longer than my expectation due to a long line up.
But the staff on the counter was very helpful. He helped us for dropping the car in Downtown instead of Airport.
New car, very clean, all minor damage marked on collection and no issues at return - told us about extra insurance but not pushy about it.
About QEEQ:8.0/10
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