I reserved a Corolla, but no vehicle was available. They asked for an upgrade fee, but after a lot of hassle, they offered a small car that couldn't fit luggage. After refusing it, I waited for 30 minutes and got a Hyundai Elantra that was about 60% new. So, the service is just average.

They forced me to purchase road assistance, and I requested a refund.

Very slow, constantly trying to upsell

Overall service was good. The procedures were easy.

The car had 39,000 miles and looked it. The wiper blades needed to be replaced and we ran out of windshield wiper fluid on day 2. The check-in took very long considering we didn't have to wait to be served by an agent.