The service attitude was excellent, and we were fortunate not to encounter any lines. The staff was very enthusiastic and explained any questions in detail.
Had to wait 2 hours in total to get the car even if I booked online. Very low service. Waited one hour and a half standing at queue and only 6 customers in front of me. After this, had to wait another 30min. outside for the car and I didn't get the car I booked.
In 3 out 4 rentals try to up sell. This time even got lower category than what i have booked and paid.
Asking the client about the persons and luggage in the car might be ok during holiday season, but then you should adjust the rental fees as well. Otherwise delivery what has been booked! Will focus to book with Europcar and Sixt, which don't push the upselling (in my experience).
Counter in Nice had to less staff to handle the long line and they should know it, because it's holiday season.
“The car was too small. I was expecting a Volvo V40 and got an Audi A1”
About Budget:8.0/10
They did not have the Volvo V40 and they have been able to offer only one other compact car : an Audi A1.
They proposed to upgrade to a larger car but it was very expensive for 1 full week.
About QEEQ:8.0/10
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