Almost no waiting in line, and when they tried to upsell insurance, they were fine when we told them we had already bought it elsewhere.

The service staff were unfriendly to Chinese customers and their English was poor. They insisted we upgrade our car and pay extra to switch from a manual Ford Focus to an automatic, adding full insurance which cost over 320 euros.

The staff's attitude was quite average. The queue wasn't long, but the processing speed was relatively slow.

The Mercedes Viano we originally requested was swapped for a Volkswagen Multivan. It drives like a bus, incredibly noisy and has horrible sound insulation! It's extremely uncomfortable to sit in. The front layout is like a truck with a two-seater next to the driver's seat, and the rear seats cannot be adjusted. There's no storage space at all, and we couldn’t even figure out where to put a cup of water. They claimed it was an upgrade, which is ridiculous! I will never use this rental company again. We spent over 10,000 on this trip and were expecting the comfort of a Mercedes, but ended up with nothing! Terrible!

I booked a 320 on the website, but at the store, they insisted on giving me a 1.2T Skoda Fabia because I was under 25. The rental fee was not reduced, and I was forced to purchase full insurance and prepaid fuel.