Near San Francisco

Service is decent, but they still push insurance. It's confusing to understand what's covered and what's not. The car was in excellent condition.

Great service attitude, high rental price, would choose again if given the chance.

I often book with Alamo, it's pretty good.

We booked a Jeep Grand Cherokee or similar model, but when we arrived, the staff said there were no Grand Cherokees available and gave us a Hyundai Santa Fe instead. However, we saw a Grand Cherokee parked at the exit. We specifically told customer service that we needed a car for Death Valley and Yosemite, but they didn't give us the Grand Cherokee and instead recommended an upgrade for an additional $30 per day, which we refused. On the way to Las Vegas, the weather was very hot, and the car's RPM would exceed 3000 every time we accelerated slightly, forcing us to stop frequently. Moreover, when climbing the eastern entrance of Yosemite, the car nearly didn't make it, with the RPM close to 4000, scaring us quite a bit. We've rented from NATIONAL and AVIS before; the cars were always in great condition and matched the models on the website. This time, the experience wasn't great, which might be a case of 'you get what you pay for'. Buying directly from the rental company's website is almost twice as expensive, so I accepted it. I won't choose ALAMO again.

Was a very easy process start to finish