Picking up and returning the car was very convenient.

It's fine

The rental and return process was very convenient. The car was in excellent condition with less than 16,000 miles. Picking up and returning the car at the airport was very easy.

The environment wasn't very clean with some trash around. They required me to buy a full tank of fuel and suggested returning the car empty, claiming that gas prices in Los Angeles were much higher than in San Francisco. This arrangement seemed a bit deceitful. The price for a full tank was locked at $3.xx per gallon, which was higher than the average gas price in San Francisco, which is usually around $2.77 per gallon. Additionally, it’s hard to return a car completely empty; I still had nearly half a tank. Many gas stations in Los Angeles also have prices around $2.77 per gallon. So, returning the car with an empty tank is a rip-off. The rental company should have offered an option to return the car with a full tank, but the staff didn't give any choice and just completed the paperwork. Being new to the place, I had no option but to accept it.

There was no upselling, but they added an extra tank and roadside assistance directly to the bill. When I noticed and pointed it out, they modified it, but the fee is still frozen and not refunded to my account.