Service was decent, no pressure to buy insurance.

The car rental plus full insurance was over 4000, and there were additional fees over 2000. I wanted to read the terms carefully, but the staff urged me to sign quickly. As it was my first time renting a car abroad and I trusted the Americans, I ended up paying more.

They aggressively pushed insurance and had a bad attitude. They even threatened that the police would arrest and jail me if I didn’t buy it. It was quite unpleasant.

Fair

Everything else was excellent, the only issue was because it was raining. The store manager suggested we upgrade the car from the convertible we initially booked to a Jeep SUV. However, when we got to the parking lot, we saw the Jeep was also a soft-top and quite small. We went back to the store to request a change. Since the pre-authorization was already done, the manager tried to say there weren't any cars like the one we originally booked and suggested another upgrade. I mentioned I saw plenty of the original cars in the parking lot, but he insisted they were all reserved. Finally, I said if we didn't get the car we originally booked, we wouldn't rent from them. Only then, reluctantly, did he agree to give us the car we originally booked. Despite this, everything else was great; the rental point is conveniently located from the airport, return was quick, and the car was in good condition. However, it seems rental companies tend to mislead Chinese customers into upgrading. Hopefully, this can be improved in the future.