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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 9745376052
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 9745376052
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Reviewed: Thu, May 9, 2019
About Hertz: 2.0 /10
Firstly, I scheduled a pickup at 6 AM but the staff didn't arrive until 8:30 AM, so I waited for 3 hours at the pickup location! Secondly, the system showed the drop-off point at Manila Airport Terminal 2, but it was actually at Terminal 1, causing us to circle around for nearly 2 hours. Hertz's phone line was unreachable, and no one answered from the rental company's customer service. Thirdly, when returning the car, the staff demanded extra fees for various reasons including parking fee, staff dinner fee, tips, etc., and tried to withhold the rental deposit.

Relevant Reviews on Hertz in Philippines

A.Ivanov

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Medium SUV | Toyota Fortuner or similar
Reviewed: Tue, Dec 10, 2024
“Wonderful”
About Hertz: 9.0 /10
The staff was extremely helpful and nice, but they charged us a 190 Pesos cleaning fee (they wanted to charge 300, but since I had taken the vehicle to a car wash and objected, they reduced it to 190). Since they insisted to pay in cash and did not issue me any receipt, I doubt this fee is not legitimate. Moreover, it is not specified in the rental agreement
About QEEQ: 10.0 /10
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Tina Judd

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Reviewed: Thu, Oct 10, 2019
About Hertz: 2.0 /10
No one picked up upon arrival, and they didn't answer the phone either. I was left waiting by the roadside for an hour. Even worse, when I reached the counter, they said there was no order, which delayed my trip and took a long time!! Poor service!

Hilary Addison

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Reviewed: Fri, Jun 1, 2018
About Hertz: 2.0 /10
Due to a delayed flight, I contacted the rental company to hold the car. They responded that the car would be held until midnight. I had booked for 4:00 PM, and when I arrived at the counter at 5:00 PM, they initially said they hadn't received my order. After some discussion, they found the order but said there were no cars available. The back-and-forth continued until 6:15 PM when they finally said there was a car, but that I would need to wait half an hour. In reality, I didn't get the car until 7:25 PM.

G.Tataryan

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Mini | Toyota Wigo or similar
Reviewed: Wed, Mar 13, 2019
“My car was booked to be picked up for 4am , but they open at 4am !!!”
About Hertz: 2.0 /10
My car had to be picked up at 4am , but they were closed, they open at 6am !!

K.Choi

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Compact | Toyota Vios 2 Doors or similar
Reviewed: Wed, Nov 22, 2017
“Good”
About Hertz: 8.6 /10
Dislike: I had wait nearly an hour to pick up my call because they were late in cleaning the car. The staff member was really nice, but it would've been nicer if I had been able to pick up my car on time.

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