Booked a Volkswagen Golf, received a Fiat instead. Gas stations in Iceland are mostly self-service and have a set limit. In a rush, the tank was slightly short, and they demanded it be topped up plus a fine of 5000 Krona. The staff were deliberately difficult and rude, almost causing us to miss our early morning flight.
Our first car inexplicably broke down. Despite many local mechanics checking it, no one found the cause. After contacting the rental company, they promptly arranged for roadside assistance and a replacement car. Even though it was completed by 3 AM local time, their responsiveness was commendable and didn't affect our schedule the next day.
Excellent service, the staff at the rental company were very handsome, enthusiastic and considerate. Their driving skills were top-notch. I had booked a SUZUKI VITARA, but they replaced it with a HONDA CRV, which was an automatic, very new, and easy to drive. I will definitely rent from them again next time I visit Iceland.
“Disappointed & Terrible experience for Green Motion Car Rental.”
About GREEN MOTION:6.0/10
I rented a GOLF in auto transmission with a higher price but end the staffs offer me with a Mazda 2 in manual transmission. I was surprise and asked them that I thought I rented a GOLF in auto when booking but I was told by the staffs it is similar car. I said when I book online that time Mazda 2 or Hyundai i30 is cheaper than a GOLF. But the staffs told me that this is only similar car that they have so end up I they give me a Mazda 2 auto transmission.
I’m very big size so when I’m getting in or out from the Mazda 2 always will have some difficulties.
The car conditions was terrible as the engine check light indicator was on when I got the car and they told me is fine as it has been like this for awhile and after i drove for a feed day the water and tires indicator light on.
I’m quite disappointed and upsets that it was a totally different type of car that I booked and the condition of the cars was so terrible that I need to worry for my whole trips that will this car breakdown halfway.
I will definitely not to recommend any of my friends or book any car rental from this company again.
About QEEQ:8.0/10
Is easy to use but it did not match the type of car that I booked.
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