No need to queue for the car. They initially asked us to buy their insurance, but after showing them our comprehensive coverage from home, they called someone else to assist us. The person handling the return spoke Chinese, which was convenient and had a good attitude.
Overall, it's good, but the explanation of additional charges was not detailed enough. I only wanted to add an extra driver this time, but when handling it on site, an additional fee was added without detailed written explanation, just a brief verbal mention. Upon careful review, I found that I could not cancel it by phone, which I believe is somewhat unreasonable.
car had not been cleaned properly with trash in the car.
Staff on counter gave me 2 keys locked together by chain which is pointless as you lose one, you lose them both. did not try to rectify this and said that this is how it comes
About QEEQ:10.0/10
easy booking,
good car for our needs
answered queries i had with hertz when i couldnt get through to hertz on a phone line
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