I arrived a day late, and they didn't have the car I had reserved, even though I paid for that day. They shouldn't have given away my car. They told me the car I wanted wasn't available and I had to switch to another one, which required an additional 1400 AUD, about 6700 CNY. The new car had much lower cargo capacity, making it very difficult to fit my luggage. Additionally, there was a very long queue at the store. The overall experience was terrible!

Professional and convenient

The staff engaged in upselling behavior.

Europcar staff at collection point is good and helpful, however the collection point was confusing as it was off airport.

The off airport pickup point was pretty confusing as the instruction wasnt very clear. The staff at the phone helpdesk was quite helpful but was refer to a wrong location and spend quite long moving around to get the correct location.

Everything went well except it took 1.20 minutes to pick up the car. Not what you need at the end of a flight with 2 young children and an over tiered wife.