CAR RENTAL REVIEWS ON EUROPCAR IN SYDNEY

I am very dissatisfied with this car rental experience. First, when I arrived at the store, they said someone would be there in half an hour, but no one came. After calling, I was forced to switch to another location or I wouldn't get a car. After taking a cab to the new location, it took over half an hour to resolve issues due to their own system mistakes regarding the drop-off fee. Third, I originally rented a Highlander but was given an SAIC car instead. Although the size is similar, the differences between the models are significant and unacceptable. Fourth, as expected, the car had problems on the road; there was noise from loose suspension screws. Customer service claimed there was Chinese-language roadside assistance, but there wasn't any, causing delays in another city. Overall, extremely disappointing.

Very satisfied.

On-site we were persuaded into a $400 insurance. Experienced drivers don't really need it since traffic in Australia isn't that congested, and people generally follow the rules. Even on rural gravel roads, it's not as chaotic as you might think.

Very satisfied

As I was organised the trip for guests who are paying for the trip including car rental fees. Even though I was the main driver, the guests still will to use their credit card to pay. However it was not feasible under your policies. This should be more flexible.

Very good, the car exceeded expectations, efficient service

Quite satisfactory

Extremely satisfied, overall rating 9.5. Firstly, the car was automatically upgraded to a KIA, the car was very new with less than 8000 KM on it. The trunk was very spacious and could fit three 24-inch large suitcases. The car came with adaptive lane keeping assist, which was fantastic. It was my first time driving a right-hand drive vehicle, and I was initially very worried that I wouldn't manage. However, with the assistive driving feature, I got used to it in about 20 minutes. On the first day, fearing I might struggle with the right-hand drive, I chose to drive to the suburbs for half a day and covered 260 kilometers. The acclimatization process was very smooth throughout.

Good experience

Satisfied

Appalling service. Not the car I booked. I booked a hybrid. When I realised and asked for car I booked I was told I would have to wait 1 hr.

100 points for pick-up, return was okay, I'd give it 85 points.

There might have been a mistake in recording the mileage when returning the car. They insisted that I drove over 400 kilometers and deducted more than 100 dollars from me. In reality, I only drove within the city and it definitely wasn't over 100 kilometers. After several communications with the rental company’s customer service, this amount was refunded.

The car rental process was smooth, but most of the staff at the rental company were Indian, and their English was hard to understand. They didn't clearly explain we needed to buy insurance. Even three days after returning the car and leaving the country, they charged us an additional $70. The rental company's staff helped us contact them to find out it was an insurance fee. It's strange why they didn't charge the full amount upfront, but only after returning the car and a few days later.

Super helpful staff, no push to upsell, hidden charges etc. Vehicle was clean, fully fuelled and ready to go. Toll roads were automatically billed as used. Highly recommended!

Europcar are a good well established company providing a quality vehicle and a satisfactory customer service

All went seamlessly well

Excellent

I arrived a day late, and they didn't have the car I had reserved, even though I paid for that day. They shouldn't have given away my car. They told me the car I wanted wasn't available and I had to switch to another one, which required an additional 1400 AUD, about 6700 CNY. The new car had much lower cargo capacity, making it very difficult to fit my luggage. Additionally, there was a very long queue at the store. The overall experience was terrible!

Very satisfied, and they were very patient in answering questions.

Very poor service, really cannot use this company. Despite tolerating various bizarre issues, the final bill is inexplicable. They randomly adjusted the pick-up and drop-off times to charge an extra day, and included many unknown additional fees, overcharging nearly 240 Euros.