I rented a Jeep Grand Cherokee but initially got a Hyundai Santa Fe. After contacting customer service, they gave me a GMC. Special note: this rental company doesn't even have the Jeep Grand Cherokee in their fleet!
Visited Czech Republic during the National Day holiday in October, booked a Ford Mondeo manual or a similar model, but was given a Peugeot 5008. Everything was satisfactory until returning the car. Since it was my first time renting, I was a bit careless. During the return, I checked the car with the staff but didn't take photos. To my surprise, by the end of February, I saw an additional charge of nearly 1500 RMB. I contacted the rental company and received a photo showing severe scratches on the rear bumper, which were obvious like children's graffiti on a wall. I asked the company why such obvious damage was discovered so late and why they charged me. They just apologized for the late discovery and insisted it was our fault. Very dissatisfied, I will never rent from this company again.
Car’s seatbelt didn’t work and I had to back inside to queue again to request another car. A big waste of time.
About QEEQ:10.0/10
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