Overall it's fine. When giving the car, they just let you have a quick look. During inspection, they use a UV flashlight to check the whole car and found scratches under the side skirts.
When picking up the car, they didn't inform me where to park when returning it to Dubai Mall, nor did they mention there would be additional fees if not returned at the airport.
When returning the car at 9 PM during the shopping season, there were no parking spaces available, so I parked in the fashion area of Dubai Mall. The person at the front desk told me that I must park in Cinema B2. I told them the mall is too big and I don’t know my way around, could I have some more time to find a spot. A woman with a bad attitude said they would only give me an extra half-hour. I ended up taking a wrong turn in the parking lot—Dubai's roads are very complicated. Each wrong turn meant a significant detour to get back, and eventually, I accidentally exited the parking lot, had to queue to get back in, and only then found the designated spot, which took over an hour.
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