I booked a Grand Cherokee, but they gave me a Nissan family SUV when I picked up the car. After negotiating, they said there were no cars left and I would need to come back the next day for a standard SUV. Since that was inconvenient, I decided to wait. Just as I was about to leave, the staff brought a Ford Edge. Although the Edge is far from a Grand Cherokee, I didn't want to waste another day changing plans and booking accommodations, so I accepted it. I paid over $1300 for a Grand Cherokee but ended up driving a family SUV. The entire trip was frustrating.

The sales pitch was pretty intense, and I ended up declining everything, which didn't feel great. However, the young guy who helped me with the car was nice and provided excellent service. He even upgraded me to a new QX70 for free.

They added services I didn't need. The GPS was advertised as free on the rental website, but it wasn't actually free.

Very good, they upgraded my vehicle for free at the store. When the tire burst and the windshield broke on the road, they handled it immediately and replaced it with a new car for free.

Charged twice multiple times: Paid the full amount on the app when booking, then charged the full amount again by Alamo at the rental location in the US.