New York - Philadelphia - New York

The vehicle was in poor condition with too many faults. The service was okay, but the car was not good.

The attitude was mediocre, and they tried to upsell me on additional costs. The main issue was that I booked a Chevrolet Suburban, but they gave me a much smaller Chevrolet Tahoe. When we raised our concerns, the DOLLAR staff said expressionlessly that they didn't have any Suburbans! It's frustrating to deal with such a situation.

I suggest renters to definitely check the vehicle's condition. I couldn't imagine renting a car with severe scratches on the rims on my first try. They changed the car after my complaint. I felt very unsafe.

The rental company is conveniently located; just get off the airport's small train. However, the forced charges are annoying. The order also did not match what was on the rental website.

We had to wait for a vehicle for 2 hours. This was due to original booking stating 4.00pm pick up but flight details were amended by the carrier so we arrived earlier. Vehicle wasn’t that clean. No portable GPS devices available sine Covid.

You should not advertise free GPS when this is not available from the renter!