I was charged twice for a parking violation, and the fees were directly deducted from my credit card without my knowledge. The toll fees were also charged multiple times. After returning the car, I was charged AED 350 for a small scratch on the bumper, which could have been fixed for AED 50 at a repair shop.
There is a counter in the hall right after exiting Terminal 3. After completing the formalities, they enthusiastically guided us to the parking lot outside the hall to get the car. Very close, no need for shuttle!
The treatment was perfect, they provided higher class car than reserved, car is brand new nd very clean, the only problem the the deposit amount will take more 20 days to return, which is too much, traffic report can be received within 5 days max!!
“Very bad experience since I didn’t receive my car after waiting for 3 hours!”
About Europcar:2.0/10
Very bad to keep your customers waiting for 3 Hours while you have recived bookings in advance and you should be prepared
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