Service in Europe overall isn't great, but it's not too bad either

Quite good and efficient. However, the car model I booked was unavailable, and the front desk suggested I rent a Mercedes A-Class for an extra 7 euros per day. I immediately declined. Eventually, I got a Peugeot 2008. Make sure to read the contract carefully because the vehicle's condition is detailed towards the bottom of the first page. The car wasn't brand new and had some minor scratches. I checked the fuel gauge and various indicator lights. Everything was fine, and overall, I am satisfied.

Got the car changed for no reason, bad service!

The staff was courteous during pickup, and even without a line, the process took over 20 minutes, which felt a bit slow. But on the day of return, we were inexplicably charged a large fee. When we filed a complaint with the car rental company, it took over a month for them to respond that the charges were for additional insurance, a child seat, and prepaid fuel. But we had brought our child seat from China, and we returned the car with a full tank. We had been too trusting and handed the car over to the parking staff, who did a brief check and told us we could leave. As a result, we were unfairly charged. After much negotiation, the charges were eventually refunded, but the long complaint process really affected our experience. In the future, we will make sure to verify all these details before leaving.

Friendly staff