Europcar charged me again after I finished using the car. Upon inquiry, I was told it was a system issue and they would process the refund on 2018/10/19. However, there has been no update and I have not received the refund. After submitting a second after-sales service request to Zuzuche, there was also no follow-up. I am very disappointed with this. I advise everyone to be extremely cautious when considering renting a car in South America.
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