The "prepaid fuel" option was quite misleading, the staff suggested was going to be cheaper - which is only the case when the full tank is actually used. It felt like a try to squeeze extra money.
Extremely patient car rental company.
They provide a dedicated person to assist with car pick-up and return inspections.
However, there was a minor oversight. I picked up the car in the afternoon, but the rental agreement stated PM instead of AM!
This caused some trouble when returning the car as I was late. After some negotiation and comparing the order time with another car, the issue was finally resolved smoothly...
Advice for everyone: Allow plenty of time. We spent over an hour picking up the car! Check critical information on the documents (time, price, etc.) carefully before signing!
Need to check the vehicle thoroughly, as the slightest chip on the windscreen will be your problem when you return the vehicle. On collection, quite a long process using a self service machine, definitely missing the human touch. On return, took some time to inspect the vehicle.
We had to wait when picking up the car because there were a lot of people. Kia isn‘t my favourite car. Big choice of child seats. I liked the video documentation of the car‘s state.
“Nothing worked inside. USB and lighter plug. Warning lights kept coming on. Back lights falling off.”
About Alamo:5.3/10
I told the counter guy about those problems and he refused to exchange the vehicle.
About QEEQ:10.0/10
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