Very satisfied

Long queue time. The original Ford wasn't available at pickup, so I paid an extra $4 for a Nissan. They also tried to upsell insurance. Due to language barriers, I ended up purchasing an additional $16 insurance policy, although I had already bought one. I never received the insurance document and couldn’t understand much of it.

There were quite a few people, so the waiting time was a bit long.

When picking up the car, the store staff misled us about the car model. We had booked a mid-to-large model through the website, but the staff at the counter kept saying that mid-to-large models were not available and offered us cars like the Toyota Corolla and Volkswagen Santana, which are smaller models. After insisting, the staff reluctantly told us to wait and, after further urging, begrudgingly found us a Ford mid-to-large model, claiming it was the only one available. When we went to pick up the Ford, we found multiple scratches on both the front and rear parts, and one of the windows was broken and couldn't close. Fortunately, a fellow Chinese staff member downstairs promptly helped us replace it with a relatively new Mazda 6. The attitude of the staff at the counter was really disappointing, especially since it was clear that there were other mid-to-large cars available!

At Budget in San Francisco, you need to take a shuttle train. The pickup process was quick, and the staff were friendly. You only need a driver’s license. The Ford EDGE I reserved was unavailable, so they offered me a choice between a JEEP Grand Cherokee and a Hyundai Santa Fe. I chose the Grand Cherokee without hesitation as it’s a high-end car in my home country.