Belgrade-Novi Sad-Zlatibor-Mostar-Sarajevo-Belgrade

The car rental company didn't clearly explain that their insurance and the insurance I bought on the rental platform are separate and would cost extra.

The service was fine. They used translation software to clearly explain the terms to me.

It's all a scam! The ultimate goal is to get you to buy full insurance. The staff were poker-faced, extremely impatient when problems arose, and left me hanging. Picking up the car took three hours. I'm a tourist; I can't afford to waste time like this. In the end, I rented a downgraded car at double the price—a Mercedes B-Class became a Ford Focus. It's simply indescribable! I strongly demand an investigation. Please, platform, appeal with AVIS in Serbia and give me a fair outcome!!

They aggressively pushed their insurance. I informed them that I had already purchased extra full coverage, but the agent kept insisting that their company's insurance was necessary, claiming other insurances were not recognized. When I firmly declined, they told me that since my booking price through the rental platform was lower, they would need to freeze an extra 1000 euros (normal customers have 250 euros frozen, but I would have 1250 euros). They said I could either pay extra for their insurance or top up the rental price to match their company's rate. Very frustrating!!! Additionally, the parking fees for the vehicles at the airport are passed on to the renters, which is extremely unreasonable!!!

Do not use this company. At pickup, they claimed I didn't have insurance (even though I had bought insurance through the rental platform) and forced me to buy additional insurance for around 10 euros per day. I strongly refused, she still insisted and then claimed my credit card limit was insufficient (they wanted to reserve 3000 euros, and my card had over 4000 euros available at that time). I had to buy the insurance to reduce the required credit limit. Finally, I thought I'll only visit Belgrade once, so I bought the insurance... In the end, they charged me over 1500 RMB for some unspecified additional fees during the 6-day rental. Avoid this company at all costs!!