Bay Area Self-Drive

I only inquired about whether insurance was needed and whether the car should be returned with a full tank, other than that they didn't bother me with unnecessary details, which was nice. As for the car model, the staff selects it for you (with company A, you can choose a car of the same specifications in the parking area yourself). If you have specific model requirements, you might want to ask when they confirm your order. I used to always go with company A because they had an automated pickup machine which saved dealing with staff. This time, I found out that the automated machine was shut down, and I had to wait in line to talk to the staff.

The staff at the airport counter was very friendly and patiently answered questions.

The car was nice, clean, and comfortable.

It's okay

They were not familiar with the vehicle insurance; they told me it was covered when my car got damaged, but in reality, it wasn’t covered.