Overall experience was a net positive. I booked a Volkswagen Jetta or similar and received a red Dodge Hornet, which is a small SUV. Wish rental car colours didn't stick out like a sore thumb. Felt uneasy with drop-off as no one inspected the car or provided receipt of drop off. I was directed to pull up behind other rental cars and leave the keys on the dashboard. I took many pictures to ensure I have proof of drop off, including a full tank of gas. Three days later the $250 hold is still pending on my credit card.

There was no Chinese service, long queues, and low efficiency. Even after receiving the rental slip, they didn’t accurately tell us where the car was. It took us quite some time to find it as the slot number was under the car, in the long rows of vehicles to the left upon exit. However, the return process was quick and took only 2 minutes.

There was only one staff member at the counter initially, and the efficiency was low

Rented a car for the first time, it was a great experience

Overall, it was good. I rented an SUV and after driving for two days, I realized that the left rear tire was low on air. I went to get it fixed and they directly replaced it with a fully fueled Jeep Liberty. This approach is commendable. However, I'm still confused about why I was charged some toll fees and some kind of equipment usage fees a few days after returning the car. I always paid the toll fees whenever required. These charges didn't come with a receipt, so I can't get reimbursed and have to bear the cost myself. This kind of situation never occurred with Hertz rentals.