Very satisfied

Alamo is a deceptive company, colluding with Zuzuche to scam customers. On July 18, 2024, I rented an Audi A3 in Amsterdam but was given a Kia Ceed, and they told me it's a car of the same class. They even said cars rented through Zuzuche are like this, and only their official website can guarantee the correct car. Clearly, they are working together to deceive customers. On July 21, 2024, I rented a Volkswagen Passat in Berlin, but they gave me a Volkswagen T-Roc, claiming it was an upgrade. The T-Roc is much smaller than the Passat, and I couldn't even fit my luggage. After arguing with them for half an hour, they finally gave me a Tiguan. I feel like Alamo and Zuzuche are scamming customers together. The cars I received were of lower class than what I booked, yet they insisted they were of the same level. Having rented cars abroad countless times, this is the first time I have been scammed twice, and both times by Alamo.

Smooth pick-up and drop-off

Had to wait a bit to get the car

The staff member in charge of the rental was very polite, but it took quite a long time—nearly two hours for two cars. Since we rented a new car, we trusted that a quick check for damages was sufficient before taking the car. However, the staff did not provide a brief explanation of how to operate the car or any important notes (like the type of fuel to use). Later, when loading our luggage, we realized the back seat could not accommodate our bags. We had to go back to the rental company where another staff member helped us adjust the trunk's bottom panel to fit our luggage, but this delayed our schedule for the day. As it was a new car, we were very careful during our trip and encountered no accidents or collisions. However, during the return inspection, the staff pointed out minor scuffs on the right rear wheel rim, though the tire itself was fine. This was an area we had not thoroughly inspected at pickup. We tried explaining we had been very cautious and had not encountered any incidents, but the staff insisted it was a new car and that his job was merely to inspect. He eventually gave us a form to write down any complaints. We've definitely learned a lesson; perhaps local practices vary. Next time, we'll inspect the car more thoroughly, document everything with photos, and be more selective about the rental company.