Communication in Chinese and English was poor, the service attitude was okay, but there was not enough information provided in advance.

The pick-up and drop-off process was extremely fast.

The service attitude was very poor, and they forced us to buy extra insurance.

Bad attitude. The booked car was not available, and they gave us a so-called equivalent car, but the trunk was too small to fit our luggage. After a long discussion, they said there were no cars left and asked us to switch to a sedan. If an SUV couldn't fit, how could a sedan? We reluctantly took the car, and after more than an hour, they called to say a car was available for a bit more money. Why didn't they mention this earlier? We thought a big company would have more cars and better communication, but we were disappointed. The return process was better, with good service as it was a different location.

Great service. Free vehicle upgrade. They provided a new car. The paperwork process was very easy. Returning the car took less than five minutes. The car was also very fuel-efficient. Praise.