Couldn't get the Renault as booked, had to pay more to upgrade to another car, but the car was in good condition.

The service was okay, but they gave us a different model, and it felt significantly worse.

Added insurance fees without informing. Due to the language barrier, we didn’t notice and signed the contract, resulting in hidden insurance fees being deducted from the deposit.

The staff deliberately arrived two hours late when returning the car, which delayed the return process. Today, I checked the bill and saw that an extra day's rental fee of $500 was deducted from my deposit.

This was my worst car rental experience. The BMW 5 Series was not available, and they replaced it with an XC60. It was just the two of us, and we didn't want to drive an SUV. It cost us an hour. The Turkish staff were really dishonest; they added full insurance and asked me to sign, costing several hundred more. I can't express how I feel. I'm not satisfied with this app, and I'm even less satisfied with the Turkish rental store. The return location was hard to find, and we almost got charged an extra day's fee.