The staff had a bad attitude. When I pointed out that the car given to me was different from the one I reserved and requested the reserved car, the staff kept pushing me to pay for an upgrade. When I refused, their attitude became even worse. I contacted the rental company's customer service on-site, asking them to communicate with the staff over the phone, but the staff's attitude deteriorated further. The whole negotiation took about 90 minutes, and in the end, I only got the Hyundai given to me initially, not the reserved Ford or any of the other models listed as possible alternatives. I have booked directly through AVIS's website before and experienced similar issues, but they were resolved satisfactorily after negotiations. This was the worst rental experience out of my six times renting a car in the U.S.

Without any warning, unnecessary insurance was bundled directly, and no one mentioned it. They just gave me a large paper to sign, which included the insurance.

Picking up a car from Budget at San Francisco Airport is very convenient. Follow the signs to take the Blue Line shuttle train to the rental car center, where you can see all the rental companies. When handling the rental paperwork, submit the driver's licenses and translation documents for all drivers, as well as a credit card for each driver. The rental cost was almost the same as what I booked on QEEQ. You just need to print out the order, sign it, and you’re good to go. The staff at the counter will give you a slip with the car’s parking location. Check the car for any issues and drive off. It’s much more convenient than renting a car in China.

Pretty good overall, just got added roadside assistance insurance when picking up the car, but returning the car was easy.

Exceeded my expectations!

Easy to use!