On June 7th, when we went to pick up the car in Bergen, we had already paid for the entire rental before our trip. However, when we arrived at the rental office, they claimed we hadn't paid. Being abroad, it was inconvenient and expensive to contact Zuzuche, leading to over two hours of delay. We ended up paying the rental fee again. This mistake by Zuzuche caused significant disruption to our team. After our trip, when we requested a refund for the overcharged rental fee, we had to provide various documents and only received the refund a month later. In the future, we won't use intermediary platforms like Zuzuche for overseas rentals. Many rental companies are available at the destination, and renting directly will avoid such issues.
The staff were very friendly and there was no need to queue
About QEEQ:10.0/10
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