The service was very poor. They lure you with low prices and then forcibly sell you expensive insurance. I initially booked with Mex but canceled after seeing bad reviews and chose Mas instead, thinking a higher rating would mean fewer issues. However, upon arriving at the store, I realized both companies are connected. They found all sorts of faults, claiming my driver's license was new when in fact it was a renewal. After lengthy negotiations with the rental company's customer service, they finally agreed to give me the car but only if I bought their insurance (despite already having full coverage from the platform). They wouldn't listen to the platform's communication either. At that point, I had no choice but to comply. Additionally, they charged an unfavorable exchange rate for the insurance. I advise others to avoid this rental company. Online reviews are overwhelmingly negative, and it's not worth taking the risk; you could be the next person to get ripped off.

They tried to sell me insurance and asked for a tip. When I refused, they made me wait. In the end, they charged us extra for a spare tire. It's ridiculous. The rental order was for 658 but the actual charge was 800 plus an additional 250 dollars. In total, it cost us 2550 RMB. Hope they go out of business.

I told them I had already paid 206 yuan on the car rental website and only needed to pay 115 yuan worth of Mexican pesos at the store, but the staff still charged me 1113 pesos for three days of car rental. They said this is the store policy, so I ended up paying over 200 yuan more. Very dissatisfied. It's better to go directly to the car rental company.

Todo bien con mi renta.

Muy buen servicio y atención

Esperé mucho tiempo Además se encargan de meterte miedo para que les compres sus seguros

Excelente