The Mexican staff member at MAS Car Rental was terrible. She made things difficult just because I'm Asian. First, the shuttle bus stop was hard to find; remember to look for the sign above with 03 after you exit. This might have been my own mistake, so future customers should take note. Then, from the time I showed my booking confirmation to when I finally got the car, she created all possible difficulties. She tried to make me buy full insurance even though I already had it. She wanted proof of third-party liability insurance, which I found out from the rental company's customer service was something they should provide and I don’t need to buy. She claimed my documents were only in Chinese and not in Spanish (which was a lie), so I had to send her the confirmation email on the spot. She said she wouldn't accept my credit card because it was opened in January, and they only accept cards open for more than a year (customer service confirmed this was a lie too). She then took at least 20 minutes to read my bilingual booking and wouldn't let me talk to customer service (thinking I was recording her). Finally, only after I got really angry did she complete the credit card process. Can you imagine it took 1.2 hours? I've driven in over ten countries and didn't expect the worst service to be in Mexico. Future customers should be aware. PS: No problems with police and driving around the Yucatán Peninsula was very easy.

We arrived at 11 PM, and the front desk told us that our credit card couldn't be swiped because it didn't have a chip. They asked us to pay extra. Later, our card worked everywhere else in Mexico. Since there were two other Chinese customers facing the same issue, we started to complain. The front desk then said they would communicate with the bank, and suddenly the card worked. Are they joking? Would the bank be open in the middle of the night? We wasted two hours, and those other Chinese customers wasted four hours, wasting our time.

The service was very poor. They lure you with low prices and then forcibly sell you expensive insurance. I initially booked with Mex but canceled after seeing bad reviews and chose Mas instead, thinking a higher rating would mean fewer issues. However, upon arriving at the store, I realized both companies are connected. They found all sorts of faults, claiming my driver's license was new when in fact it was a renewal. After lengthy negotiations with the rental company's customer service, they finally agreed to give me the car but only if I bought their insurance (despite already having full coverage from the platform). They wouldn't listen to the platform's communication either. At that point, I had no choice but to comply. Additionally, they charged an unfavorable exchange rate for the insurance. I advise others to avoid this rental company. Online reviews are overwhelmingly negative, and it's not worth taking the risk; you could be the next person to get ripped off.

Waited a long time customer service sucked over charge me for everything! I was charged $200 more for a car and service was absolutely terrible never again will I use this garbage service!!

A l'aéroport aucune indication pour trouver mex apres avoir demandé à plusieurs personnes Attente de 2h dans l'agence 3 personnes en plus ont eu le même problème qui est des frais en plus pour la carte bleue