1. The route in Serbia is Belgrade—Novi Sad—Zemun—Tara National Park—Belgrade

Good

The staff efficiency was quite good. The only strange point was they only accepted that shabby little booklet translation and didn't recognize other forms.

The weather was cold and rainy. We were asked to drag our luggage to the parking lot, but there was no car available there. We were told to wait for five minutes, but it took about twenty minutes. It was 0 degrees and raining, and after such a long wait, a car with a flat rear tire arrived. We found out and were told we had to wait another hour to change cars. It was too cold, so we dragged our luggage back to the airport to wait. The process was inefficient, and the pick-up staff were very rude with a heavy accent in English, and got impatient when asked to speak slower. We were the only ones renting a car that day, but it took a total of three hours to finally depart.

Not the car we wanted. They wouldn't go the extra mile to solve our issue.

Very professional