The time spent on picking up the car was longer than expected. We waited for almost an hour to get our car.
About QEEQ:10.0/10
Didn't quite understand how the third party insurance from AXA work. Was surprised when I was told that I had to pay the excess of up to $6000 upfront if any accident occurred during my trip. I thought the claim process should be between AXA and Budget and should not involve the user
I did not deal with any Budget staff, I had to pick up the car from the Avis desk.
About QEEQ:7.0/10
I was a bit annoyed that they cancelled my original booking just a couple of weeks before I was due to travel, it had been booked for month, this meant it cost me an extra £300 over the original price/
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