Not good, excessive fines, monopolistic behavior.

Overall good, simple and efficient

To avoid disputes, we bought full insurance. We were careful drivers and had no issues, so we didn’t interact much with the rental company. On the pick-up day, we signed a contract, and they held a deposit of around 61 NZD, which was refunded about three to four days after returning the car. It was rather smooth, and I think the full insurance played a big role.

The drop-off location is very hard to find, it's inside the airport.

The car model met my requirements, and the store staff had the order ready. They informed me of the important details, kept a credit card record, completed the payment, and handed over the keys—all within ten minutes. Returning the car was also easy.