It’s a small operation. Pick-up / drop-off takes longer than other companies. Shuttle service was also limited to one van.

Yep everything was good.

We had to wait 30 minutes for the van to drive us to the airport. Because of this, we missed our 1 hour window to check our bags in. Because of this, I had to dispose of $50 worth of items I couldn't bring onto the plane. Also, when we received the car it was very dirty on the inside and outside. However, overall check-in/check-out service with somewhat quick.

3500 mileage allowance was stated on my booking but was told by routes staff there’s only 200km per day for B.C. residents, that’s bull shit! I will never rent cars from routes and will not refer any friends or family to rent cars from routes

Female staff (name?) was soooo friendly. She remembered us 9 days later when we came back to return car. Very impressive! It was helpful to hear her comments about living in Vancouver vs Toronto.

We got an amazing price for renting a SUV. No one else came close to the price!