Maui Island

Extremely satisfied.

Waited 5 minutes, then was directed to the EXPRESS lane for processing; it was okay.

The order required a red or blue car, but when we arrived at the store, they had orange and blue cars in stock. They gave us a white car without any explanation. When we exchanged the car, there was no mention of any compensation, and they directly charged my credit card $100! Very unprofessional company, will never rent from them again!

The waiting time wasn't long, but a Thrifty employee added an unknown insurance to my rental without my consent, costing over $30 for three days. They also tried to sell us a full tank of gas. When we refused, saying we wouldn't need that much fuel, they lied, claiming we'd need a full tank to visit Haleakala National Park. In reality, our three-day trip, including the Road to Hana and Haleakala National Park, only used half a tank. This kind of irresponsible sales tactic is infuriating. The car itself was good, both in terms of performance and condition, which I was satisfied with.

pick up office is far from terminal and there are not enough clear instructions in the terminal/arrivals area for which station to get off at using the shuttle. also not enough staff in the car park to help you get your car and we waited a long time to be served and then again just to exit the carpark