The car was very good, and we were well attended by the service staffs, but it took us quite a while to be picked up from n to the airport. We had no Australian phone no as we just landed, so we couldn’t call for pick up and just have to wait till it arrived. It took us around 45-60 minutes to be at the airport from the time we arrived at the car rental for returning of vehicle.
About QEEQ:8.0/10
Booking process was very easy n smooth. Will definitely book thru this website again n no hesitation to recommend to others.
“Flat tire due to the tire condition and had to pay $500”
About Apex:7.7/10
I felt real unreasonable that I had a flat tire absolutely for no reason, and they made me pay for the loss although I explained there were no sign of hitting anything, and that the road condition was absolutely clear.
Despite of the insurance I choose to participate, I had to pay only $500, but without the insurance it would have been more.
I understand I am responsible for the losses that I cause by my mistakes, but I was a bit surprised that I also have to be responsible for losses caused by the initial car condition, which should e taken care of by the rental car company. Although the company may offer a good deal for car rentals, I now understand that the price is only for the low quality of their car maintenance and hence the customers need to cover up for any losses including the company's faults.
I highly recommend to opt in to the right car insurance program when you are renting from here.
“Hi great service but was confused re where to pick up. Highlight domestic or international clearer.”
About Apex:9.0/10
Car was great
About QEEQ:9.0/10
Wasn’t clear if I could get a further price reduction if that was the purpose. Felt overloaded by emails n wen I thought I could get a further discount it led me everywhere but there.
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