Alamo's service is terrible. According to the order, I was supposed to pick up the car at 8:00. When I arrived, they said there were no cars and I had to wait until 9:30 for a car to come from the airport. Their attitude was very rude and unapologetic. I had to repeatedly communicate and negotiate with them from abroad, which was costly. At 9:20, they finally gave me a car, which had been parked right in front of the service hall all along. Additionally, they demanded extra charges in euros. My schedule was very tight, and this delay ruined my plans, causing me to miss a tourist spot. Overall, it greatly affected my mood. Stay away from Alamo.
We arrived on time but the designated car model was not available. They offered a free upgrade which we did not accept, so we opted for a paid upgrade.
The car was newer than the one on the website, although I didn't know the brand. It was quite new and good. Even though there was an issue in the middle, they replaced it at the store and even gave us a discount.
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