The service staff, Beckham, was excellent. They were very welcoming, efficient, and overall great.

There was a dispute over the car group. Although it was noted that I would be traveling to those countries, I was told I had to add snow tires, but there were no cars with snow tires available. They wanted to charge me 50 euros a day to change the model, clearly a scam.

There are too few staff processing orders, leading to long queues. Returning the car is convenient though.

i made a mistake when i booked online to indicate a pickup time and it reverted to 12 noon,i arrived there at 845 and when he noticed the mistake he told me he had no cars to give me ,except a top of the line with all bells and whistles for only 10.00euro more a day for 8 day's when i explained to him that the 2 times before i rented from then it did not pose a problem his answer was THAT IS YOUR PROBLEM and than told me further that the car i had reserved would be available in about 3 hours and could wait in the public seating in front of their office ,i sat there for 2 hours WAS NOT IMPRESSED

Tried to upsell additional insurance at the counter with some pressure tactic-not nice! Also tried to upsell to a larger vehicle-not recommended if you’re not used to the narrow European city roads.

All well